My item arrived damaged

Stop using the item and keep the packaging. Email us your order number and clear photos showing the damage, the item, outer packaging and shipping label. We will review the evidence and advise the appropriate next step under our refund policy. Do not try to repair a newly damaged item before contacting us, as this can make the issue harder to assess.

Need help with a Foviel order? Email support@foviel.com with your order number and checkout email. Never send full card details or passwords.