FAQ

Shipping & Delivery

Where do you ship?
Foviel ships to 172 countries and regions from our Shenzhen fulfillment network. Availability can vary by destination and will be confirmed at checkout.

How much is shipping?
Orders of USD 100 or more qualify for free shipping. Orders below USD 100 can choose the available shipping methods and charges shown at checkout.

How long will delivery take?
Urgent air transport is typically 3–7 business days, standard shipping 7–15 business days, and slow transit 15–30 business days. Estimates are business days and may vary by destination, customs, weather, or carrier delays.

Will I receive tracking?
When tracking is available, we send the tracking details to the email address used for the order. Please check your inbox and spam folder before contacting support.

Orders & Products

Are the stones natural?
Product pages describe the materials and design details available for each item. Because natural stones vary, color, pattern, and texture may differ slightly from the photos.

Can I change or cancel an order?
Contact us as soon as possible after placing your order. We will confirm whether a change or cancellation is still possible before fulfillment begins.

Taxes, duties, and customs
Any applicable taxes, duties, or customs charges depend on the destination and may be shown at checkout or assessed by local authorities.

Returns and refunds
Please review our Refund Policy for eligibility, timing, and return instructions before sending an item back.

How can I contact Foviel?
Email support@foviel.com. We aim to reply within 1–2 business days.