I missed a delivery

Check the carrier’s delivery notice or official tracking page for collection, redelivery or safe place instructions. Act within the carrier’s stated holding period. If you cannot arrange delivery, email us with your tracking number. We cannot guarantee that an address can be changed once a parcel has entered the carrier’s network.

Need help with a Foviel order? Email support@foviel.com with your order number and checkout email. Never send full card details or passwords.