30-Day Return Policy

You may request a return within 30 days of the date your order is delivered.

To qualify for a return, the product must be:

• Unused and in the same condition in which it was received
• Unwashed, unstained, and free from odors
• Undamaged and unaltered
• Returned with all included components and accessories
• Inside its original packaging whenever reasonably possible

Products showing signs of use, washing, staining, damage, missing parts, or improper care may not qualify for a full refund.

How to Start a Return

To request a return, email support@foviel.com with the following information:

• Your full name
• Your order number
• The product you would like to return
• The reason for the return
• Photos of the product when requested

If your request is approved, we will send you the return instructions and the appropriate return address.

Do not return products to the address printed on the original shipping package unless our customer care team specifically instructs you to do so.

After shipping the return, email us the tracking number so we can follow the package and process the request more efficiently.

Order Cancellation

Contact us as soon as possible if you need to cancel or change an order.

If the order has not yet been processed or shipped, we will try to cancel it and issue a full refund.

We cannot guarantee cancellation after fulfillment has begun. If the package has already shipped, you will need to receive it and follow the standard return process.

Return Inspection and Refunds

Once your returned package arrives, we will inspect the product and notify you by email.

The inspection will confirm whether the product meets the return conditions and whether the refund is approved in full or subject to a deduction.

If approved, the refund will be sent to the original payment method. Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

• Refunds are issued only to the original payment method
• Original shipping charges are non-refundable
• Gift cards are non-refundable
• Return shipping charges are normally non-refundable

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery. If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 5 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem
• A photo of the shipping label
• Photos of the outer and internal packaging when applicable

After reviewing the information, we may offer an appropriate solution such as a replacement, exchange, store credit, partial refund, or full refund.

Exchanges

To request an exchange, contact support@foviel.com. Exchange availability depends on product condition, inventory, and destination.

The fastest way to receive a different product or color is often to return the original item and place a new order after the return has been approved.

Price differences and any applicable shipping costs may need to be paid before the replacement order is shipped.

Sale and Promotional Items

Sale and promotional items may still qualify for return when they meet the conditions in this policy, unless the product was clearly marked as final sale at the time of purchase.

Refunds for eligible promotional orders will be based on the amount actually paid after discounts.

If returning one item causes an order to no longer qualify for a bundle or order-level discount, the refund may be recalculated to reflect the remaining items.

Return Shipping

Customers are responsible for return shipping costs when the return is based on preference, size expectations, color preference, change of mind, or another reason unrelated to a confirmed product issue.

If Foviel confirms that the product was damaged, defective, incomplete, or shipped incorrectly, we will provide the appropriate resolution and return instructions.

• We do not normally provide prepaid return labels
• Return shipping costs are non-refundable
• The customer is responsible for the package until it arrives
• A trackable shipping service is strongly recommended

For higher-value returns, consider purchasing shipping insurance. Foviel cannot issue a refund for a return package that is lost before reaching the approved return location.

Incorrect Address or Customer Information

Please check the recipient name, shipping address, apartment or unit number, postal code, email address, and other contact details before submitting an order.

Foviel is not responsible for failed delivery caused by inaccurate or incomplete information supplied by the customer.

If a replacement shipment is possible, the customer may be responsible for return-to-sender, address correction, handling, and redelivery costs.

Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned because the recipient was unavailable after repeated delivery attempts, any shipping-related costs incurred may be deducted from the refund where permitted by applicable law.

Possible deductions may include:

• Original shipping charges
• Return-to-sender fees
• Carrier handling charges
• Redelivery costs
• Import or customs-related charges

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first:

1. Check around the delivery address and any safe locations
2. Ask household members, neighbors, or building management
3. Contact the local delivery carrier for additional details
4. Allow up to 24 hours in case the carrier recorded the scan early

If the package is still missing, email support@foviel.com with your order number and tracking information. We will assist with reviewing the available delivery information.

Late or Missing Refunds

After receiving a refund confirmation, allow your bank or payment provider sufficient time to complete the transaction.

If the refund does not appear:

1. Check the original payment account again
2. Contact your bank, card issuer, or payment provider
3. Confirm that the normal payment-provider processing period has passed
4. Contact support@foviel.com if further assistance is required

Return Policy Abuse

Foviel reserves the right to refuse returns that show evidence of misuse, intentional damage, excessive return activity, fraudulent claims, or other activity that does not comply with this policy.

This does not affect any mandatory consumer rights provided under applicable law.

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