Help & FAQs
Find answers about orders, delivery, payment, returns and caring for your Foviel pieces.
Shipping & tracking
- Do you ship internationally?
- How do I track my order?
- How long will delivery take?
- My tracking has not updated
- Will my order arrive in one package?
- I missed a delivery
- My order has not arrived
- Why is my order late?
- My parcel is being returned to sender
Payments & charges
- What payment methods can I use?
- Can I request a price adjustment?
- Why does the checkout total differ?
- Import taxes and duties
- Will tax be added to my order?
- My payment was declined
Orders & offers
- How do I place an order?
- Why did my discount code not work?
- How do I use F10?
- Can I change my order?
- How do I request a cancellation?
- I entered the wrong address
- Where is my order confirmation?
- Can I customize an item?
- Wholesale inquiries
Returns & exchanges
- How do I request a return?
- My item differs from the product photos
- My item arrived damaged
- I changed my mind about an item
Product care
- Can a bracelet be restrung?
- How do I care for my jewelry?
- How should I clean a bracelet?
- Caring for silver jewelry
- Before restringing a bead bracelet