Refund policy

30-DAY RETURN POLICY

You may request a return within 30 days after receiving your item.

ELIGIBILITY

To be eligible for a return, the item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

HOW TO START A RETURN

Contact us at support@foviel.com before sending any item back. If your return is accepted, we will provide the applicable return address and instructions. Items returned without prior authorization may not be accepted.

Unless the item is defective, damaged, or incorrect, return-shipping costs are the customer’s responsibility. Original shipping charges are non-refundable unless required by applicable law.

DAMAGES AND ISSUES

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or incorrect. Include your order number and clear photos so we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Custom or personalized products, personal-care or hygiene-sensitive items once opened, hazardous materials, and gift cards cannot be returned. Sale items are final sale unless defective or unless applicable law requires otherwise. Contact us if you are unsure whether your item is eligible.

EXCHANGES

The fastest way to receive a different item is to complete an approved return and place a new order after the return has been accepted.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union, you may have the right to cancel or return the order within 14 days without providing a reason. The item must be unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase. Your statutory rights are not affected.

REFUNDS

We will notify you after we receive and inspect the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact support@foviel.com.

QUESTIONS

Email support@foviel.com.