Shipping policy

SHIPPING & DELIVERY

Foviel ships to 172 countries and regions from our Shenzhen fulfillment network. Destination availability is confirmed at checkout.

SHIPPING COSTS

Orders of USD 100 or more qualify for free shipping. For orders below USD 100, available shipping methods and charges are shown at checkout before payment.

PROCESSING TIME

Orders are generally prepared within 1–3 business days. Processing time is separate from transit time and may be longer during holidays, major promotions, or periods of unusually high order volume.

ESTIMATED TRANSIT TIMES

Urgent air transport: typically 3–7 business days.
Standard shipping: typically 7–15 business days.
Slow transit: typically 15–30 business days.

These are estimates, not guarantees. Delivery may be affected by destination, customs clearance, weather, carrier operations, public holidays, or other events outside Foviel’s control.

TRACKING

When tracking is available, tracking details are sent to the email address used for the order. You can also use the Track Your Order link in the Foviel footer. Please allow time for the carrier to activate the tracking record.

CUSTOMS, DUTIES & TAXES

Applicable taxes, duties, or customs charges depend on the destination. They may be shown at checkout or assessed by local authorities. Unless stated otherwise at checkout, the recipient is responsible for charges imposed by the destination country or region.

ADDRESS CHANGES

Contact support@foviel.com as soon as possible if an address needs to be corrected. We cannot guarantee a change after fulfillment has begun. Customers are responsible for providing a complete and accurate delivery address.

DELAYED OR MISSING PACKAGES

If tracking has not updated for an extended period or a package appears lost, email support@foviel.com with your order number. We will review the shipment with the carrier and explain the available next steps.

CONTACT

Email support@foviel.com. We aim to reply within 1–2 business days.